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Update regarding appointments at Market Harborough Medical Centre.

Update for how Patients Can Access Appointments at Market Harborough Medical Centre

As many patients are aware, we have recently introduced a new system whereby you can contact us via WhatsApp. This can be done for any appointment requests and administrative queries.

We have been continuously monitoring the new process and patient feedback and are making some immediate changes, which we hope will bring patients clarity and ensure that we have enough capacity to meet the number queries that come in.

Appointments System as of Tuesday 8th March

Urgent, on-the-day appointment requests:

  • Requests for on-the-day, urgent appointments will only be accepted between 07:30am and 10:30am via WhatsApp, and between 08:00am and 10:30am via telephone / walking in. Requests received after this time will be redirected to other appropriate urgent care providers.
  • Urgent appointment requests might be dealt with via WhatsApp if clinically appropriate to do so, or they may be booked for the same day or a next day appointment. If you are offered a same-day appointment and are unable to attend, you may be asked to resubmit your request on another day.
  • All requests will be responded to on the same day by our clinical team.
  • You can walk-in to Market Harborough Pharmacy or other community pharmacies for a specific range of conditions and illnesses: https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/
  • If you have red flag symptoms such as chest pain then you will be advised to call an ambulance or attend A&E.

Routine GP appointment requests:

  • You can book a routine GP appointment via the WhatsApp service between 07:30am and 10:30am, or by telephone / walking in between 08:00am and 18:00pm. These appointments will be booked directly for the next available appointment with the most appropriate clinician. Routine appointments cannot be bought forward by the patient services team.

Nursing appointments and administrative requests:

  • You can book a nursing appointment or raise an administrative query via the WhatsApp service between 07:30am and 10:30am, or by telephone / walking in between 08:00am and 18:00pm.

We thank you for your patience whilst we ensure that we tweak the new service to fit with the needs of our patients and the capacity of our clinical team. We are working towards a system where non-urgent requests can be placed via WhatsApp at any time during our opening hours – we expect this to be available around May 2025.