Urgent, on-the-day appointment requests:
- Requests for on-the-day, urgent appointments will only be accepted between 07:30am and 10:30am via WhatsApp, and between 08:00am and 10:30am via telephone / walking in. Requests received after this time will be redirected to other appropriate urgent care providers.
- Urgent appointment requests might be dealt with via WhatsApp if clinically appropriate to do so, or they may be booked for the same day or a next day appointment. If you are offered a same-day appointment and are unable to attend, you may be asked to resubmit your request on another day.
- All requests will be responded to on the same day by our clinical team.
- You can walk-in to Market Harborough Pharmacy or other community pharmacies for a specific range of conditions and illnesses: https://www.nhs.uk/nhs-services/pharmacies/how-pharmacies-can-help/
- If you have red flag symptoms such as chest pain then you will be advised to call an ambulance or attend A&E.
Routine GP appointment requests:
- You can book a routine GP appointment via the WhatsApp service between 07:30am and 10:30am, or by telephone / walking in between 08:00am and 18:00pm. These appointments will be booked directly for the next available appointment with the most appropriate clinician. Routine appointments cannot be bought forward by the patient services team.
Nursing appointments and administrative requests:
- You can book a nursing appointment or raise an administrative query via the WhatsApp service between 07:30am and 10:30am, or by telephone / walking in between 08:00am and 18:00pm.
Appointment length
Appointments are at 10 minute intervals and we endeavour to deal with your problem as
thoroughly as we can bearing this in mind. We would be most grateful if you would consider
this when looking at the number of issues that you need to bring to the consultation.
If you feel that you cannot discuss all your issues please bring it to the attention of your GP.
Minor Injuries Unit
- nurse led walk-in service
- injuries only (no minor illness)
- Monday to Friday (excluding BH) 8:30am – 6:30pm
- x-ray facilities, Monday to Friday (excluding bank holidays) 9am – 4:30pm
This is a nurse-led, walk-in service available to all patients and held at St Lukes Treatment
Centre on behalf of the Leicester, Leicestershire, and Rutland Integrated Care Board
(formally the CCG). Examples of conditions that may be appropriate for this service are
sprains and strains, minor burns and scalds, minor head injuries, limb fractures, and many
more.
Dependent on the demand for the service, you may have to wait before you are seen.
X-ray is available for patients who have been triaged when presenting with a minor injury –
patients cannot walk-in and request for just an X-Ray.
Enhanced Access Clinics
This is not a service that is delivered by the medical centre but by local health services and
may be offered to you as an alternative option depending on your presenting health concern. This is delivered from:
- Loughborough Urgent Care Centre – will see patients as normal but will also be designated as a site where potential COVID-19 symptomatic patients can be seen in specific areas
- Oadby Urgent Care Centre – will see patients as normal but will also be designated as a site where potential COVID-19 symptomatic patients can be seen in specific areas
- Merlyn Vaz Hub – will see patients with booked appointments only
- Westcotes Hub – for the management of non-symptomatic patients only
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on Market Harborough Medical Centre 01858 464242 or St Luke’s Branch Surgery 01858 464242 or Husbands Bosworth Medical Centre 01858 880522 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is better to be seen at the practice where we have appropriate examination and treatment facilities, and where you can be seen more quickly.
However, if you are too ill or frail to come in, please contact us before 10am to request a home visit.
You will be asked for brief details of your problem so that urgent cases may be seen first. It is common practice for GPs to call you to discuss your request for a home visit before confirming a visit will be booked. We may also refer you to the home visiting service run by DHU Health Care .The aim of this service is to reduce inappropriate admissions to hospital by providing a rapid response injury and illness home visiting service (HVS) for patients who, if they are not visited rapidly are at risk of admission or attendance to secondary care. The service will bring together the urgent visiting capability of local Out Of Hours (OOH), together with the current CRT and AVS teams into one integrated 24 hour urgent care home visiting service.
Since January 2015 all GP practices have been free to register new patients who live outside their practice area without any obligation on the practice to provide home visits for such patients when the patient is at home, away from, and unable to attend, their registered practice. If these patients require a home visit, these patients will access urgent primary medical care through NHS 111 but will generally be expected to contact NHS 111/111.nhs.uk, only following enquiry with their registered GP practice.
If as a result of that enquiry the GP thinks a face to face consultation is necessary, the patient will be advised to ring NHS 111.