Market Harborough and Bosworth Partnership

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Market Harborough Medical Centre

Market Harborough Medical Centre is currently closed.

Monday	08:00-18:30, 18:30-20:00 (Evening pre-bookable appointments only)
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

St Lukes Branch Surgery

St Lukes Branch Surgery is currently closed.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

Husbands Bosworth Medical Centre

Husbands Bosworth Medical Centre is currently closed.

Monday	08:00-18:30 18:30-20:00 (Evening pre-bookable appointments held at Market Harborough Medical Centre)
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	Closed
Sunday	Closed

We are closed on all bank holidays.

Market Harborough Medical Centre Telephone Lines

Our telephone system is available from 08:00 to 18:30, however, the phone lines will close at 12:30-13:30, Monday to Friday, with an option for emergency call.

Staff Training

We don’t have any upcoming staff training at present.

Out of Hours

Husbands Bosworth Medical Centre Extended Hours Service

Monday, 18:30-20:00 (Pre-bookable appointments only held at Market Harborough
Medical Centre).

Market Harborough Medical Centre Extended Hours Service

Monday, 18:30-20:00 (Pre-bookable appointments only held at Market Harborough Medical Centre).

St Luke’s Hospital

For Acute Illness: Monday to Friday (excluding bank holidays), 08:30-12:30, 13:30-17:30.

For Acute Injuries only: Monday to Friday (excluding bank holidays), 08:30-18:30.

After 18:30 the St Luke’s Treatment Centre operates as an Urgent Care Service staffed by a medical team from Derbyshire Health United; patients are advised to dial 111 to access this service.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Village Dispensary

The Dispensary opening times at Market Harborough Medical Centre for village patients only is Monday to Friday, 08:30 to 13:00 and 13:30 to 18:00 (closed on occasions for staff training) and at Husbands Bosworth Medical Centre is Monday to Friday, 08:00 to 18:00 (closed on occasions for staff training).

Husbands Bosworth Medical Centre Dispensary closes for lunch at 12:30-14:00 every day.

From Monday 30 March 2020 the following changes will be made for Urgent & Emergency Care services:

Out of Hours Appointments

All face to face OOH booked appointments which are currently delivered by DHU from LRI will be delivered from Loughborough Urgent Care Centre only.

Extended Access to Primary Care Appointments

The following locations will be closed:

The five peripheral sites in ELR area – Enderby, Melton Mowbray, Lutterworth, Oakham and Market Harborough
The two GP extended access sites in West Leics area – Coalville and Hinckley
Two of the Healthcare Hubs in Leicester City – Belgrave (Brandon Street) and Saffron

The following locations will remain open:

Loughborough Urgent Care Centre – will see patients as normal but will also be designated as a site where potential COVID-19 symptomatic patients can be seen in specific areas
Oadby Urgent Care Centre – will see patients as normal but will also be designated as a site where potential COVID-19 symptomatic patients can be seen in specific areas
Merlyn Vaz Hub – will see patients with booked appointments only
Westcotes Hub – for the management of non-symptomatic patients only

Market Harborough and Bosworth Partnership